While we make every effort to ensure each of our candles are perfect, we cannot guarantee that our candles don’t come with imperfections, as they are all hand made using 100% natural soy wax. We take pride in each and every one of them we make and want you to be completely satisfied with your candle purchase. If your candle is damaged during shipping or not to your expectations, our return policy is outlined below or you can contact us at info@willowandmaple.com.au.
Please include your order number in your email. We will make every reasonable effort to ensure our customers are satisfied. We are happy to replace, repair, or exchange goods in the case of a manufacturing fault.