• When you light your Willow + Maple soy candle for the first time, allow the wax to melt all the way to the sides of the glass amber jar. This will create a melt pool “memory” and allow your candle to burn at its best. This should take around 2-4 hours. Failure to do this will often cause “tunnelling” which will limit the life of your new soy candle.
  • When your candle isn’t in use, store in a cool dry place and make sure to cover it with the lid to protect the quality of the wax from dust, which can dull its scent and cause problems during burning.
  • Condensation on the surface of a candle is a sign it has not been stored correctly or has been stored for too long. Make sure to wipe this away with a paper towel before lighting.
  • Storing candles for too long can affect the scent, so use your candle in a reasonable time to make the most of its beautiful fragrance.


  • Our candles aim to fill a medium-sized room with its scent after a few hours of burning to allow the heat to penetrate the wax and release the amazing scents we’ve created for each one.
  • Soy wax does not burn as hot as paraffin wax, so soy wax candles require a thicker wick, which does not burn 100% and needs to be trimmed regularly.
  • Aim to trim your wick to about 1/4″/6-8mm before you re-light your candle each time. This will ensure a long-lasting candle, minimise soot, and remove any mushrooming of carbon at the end of the wick.
  • Never leave a candle unattended and keep them away from children and pets.
  • Remember, your candle has a naked flame so the glass jar may get hot from time to time, so ensure it’s placed on a hard surface that won’t be damaged by the heat or use a heat resistant candle holder.
  • Extinguish your candle by dipping the wick into the melted wax and straighten. This will stop the wick smoking and will help with re-lighting the next time. Please remember the candles are hand-poured, not massed produced- and although every effort is made to ensure consistency, every candle will be a little different. When using completely natural soy wax, sometimes you may notice darker patches or “wet” spots in your container candles. This is not a fault, simply a small blemish where the wax has not adhered to the glass 100%. The top of your candle may also appear slightly uneven, this is also a sign of natural soy wax being hand-poured.
  • Always make sure your candle is placed away from things that can catch fire.